Open enforcement cases
Where the PSA considers that a provider may have breached its Code of Practice and that the matter is serious enough to proceed to a PSA Tribunal, it will commence an enforcement investigation.
An investigation by the PSA does not mean that the provider has done anything wrong or that the PSA has reached a decision that there is sufficient evidence of a breach of its Code.
Investigations include consideration of any representations and evidence received from providers and therefore may not result in a finding that breaches of the Code have occurred.
Further details about the PSA’s procedures relating to investigations are available here.
| Reference number | Organisation name | Service category/case type | Service subcategory |
|---|---|---|---|
| CAS-196267-K0N9M3 | GMTech Media OÜ | Personal and relationship services | Horoscope/Astrology |
| CAS-149583-Z7B3P3 | Lodosen Holding Ltd | Personal and relationship services | Tarot/Astrology |
| CAS-148794-N2F4P6 | Soterio Holding Limited | Lifestyle | Health and wellbeing |
| CAS-192582-D8N8X8 | S P Two Ltd | Information, news and education | Alerts |
| CAS-194711-Q5Y4W5 | SB7 Mobile Ltd | Information, news and education | Alerts |
| CAS-194493-X5H9D6 | StripeyGiraffe Ltd | Information, news and education | Alerts |
| CAS-196596-J1X9T1 | Kalastia Consulting Ltd | Breach of Sanctions | N/A |
| CAS-191951-W0Y2J8 | Telecom 2 Limited | DDRAC | N/A |
Cases closed with no further enforcement action
| Reference number | Organisation name | Service category/case type | Service subcategory | Rationale for No Further Action |
|---|---|---|---|---|
| CAS-193361-N1V8B3 | Call Helplines | Assistance Services (includes DQ and ICSS) | ICSS - helplines only | The decision to take no further action at this time was made following a prioritisation review made in accordance with paragraphs 5.1.8 of the Code and paragraphs 143 – 146 of the PSA Code 15 Procedures. James Stephenson T/A Call Helplines is no longer operating as a merchant in the phone-paid services market. Any customer seeking a refund can contact the intermediary provider Telecoms World on psa@telecomsworld.com |
| CAS-194670-D4P3F8 | Call Helpline | Assistance Services (includes DQ and ICSS) | ICSS - helplines only | The decision to take no further action at this time was made following a prioritisation review made in accordance with paragraphs 5.1.8 of the Code and paragraphs 143 – 146 of the PSA Code 15 Procedures. Byron Corkhill T/A Call Helpline is no longer operating as a merchant in the phone-paid services market. Any customer seeking a refund can contact the intermediary provider Telecoms World on psa@telecomsworld.com |