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If you have experienced problems with a phone-paid service, you can report it to us here.
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Industry Forum - save the date
Event | 10 August 2022
We are holding an industry forum on October 10th, 1-4pm, in Canary Wharf.
Regulator fines Surestream £160,000
News | 02 August 2022
The PSA has fined Surestream Digital Limited £160,000 for breaches of its Code of Practice. Surestream ran a lottery results alert service that charged consumers £1.75 for text messages that detailed winning lottery numbers after each draw. 198 consumers complained to the PSA.
PSA and Dynamic Mobile Billing reach settlement in DDRAC case
News | 01 August 2022
The PSA and Dynamic Mobile Billing (DMB) have reached a settlement in the investigation into DMB’s due diligence, risk assessment and control (DDRAC).
What are phone-paid services?
Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.
Why have I been charged?
Phone payment is a popular and effective way of paying for a wide range of content goods and services.
New to the industry?
When you launch a new service in the phone-paid services market, there are five key steps which you need to take.
Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.