Phone-paid Services Authority - The UK regulatory body for phone-paid services

Service checker

Not sure about a number that's on your bill? Check it out here and see what to do next...

Report an issue

If you have experienced problems with a phone-paid service, you can report it to us here.

Unexpected phone charge?

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Latest updates

Ofcom publish consultation on the future of regulation of phone-paid services News | 21 November 2023
Today Ofcom have published a consultation to transfer regulation for PRS from PSA to Ofcom.
PSA bans Ian Conway from the market for six years News | 23 October 2023
The Phone-paid Services Authority (PSA) has banned Ian Conway from the premium rate services market for six years.
PSA and SB7 Mobile Limited reach settlement News | 06 September 2023
The PSA and SB7 Mobile Limited (SB7) have reached a settlement in the investigation into SB7’s failure to provide to comply with a direction for information – the service provider did not respond within the specified timeframe and agreed extended deadline although it later provided the information requested.

For consumers

What are phone-paid services?

Phone-paid services is the name given to all content, goods, or services charged to a phone bill. In law they are referred to as premium rate services.

Why have I been charged?

Phone payment is a popular and effective way of paying for a wide range of content goods and services.

5 tips to stay in control of your phone charges

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account?

For business

New to the industry?

When you launch a new service in the phone-paid services market, there are five key steps which you need to take.

Code 15

Code 15 is the new PSA Code of Practice which sets out Standards and Requirements that providers of phone-paid services must comply with. This replaces Code 14 and came into force on 5 April 2022.

Staying compliant

No matter what kind of phone-paid service you’re operating, it’s important that you stay up-to-date with PSA regulation and keep your service compliant.